***Definition & Meaning

Terms and Conditions refers to a common and important legal agreement between a business and a customer or end user. Terms and Conditions set out the terms that apply to the relationship, and the conditions that must be met by both parties, such as what the user must not do when using the site or service, and what rights the business maintains.

Common information covered in a Terms and Conditions agreement includes who may use the website, how the site must not be used, what intellectual property rights are maintained, how user accounts can be deactivated, disclaimers of warranties and other disclaimers, limitations on legal liability, how subscriptions and payments will be addressed, and how user generated content rights will be handled.

***Read this carefully

Please read these terms and conditions (“Terms and Conditions“) carefully before using the website and services. This Agreement sets out the legally binding terms and conditions for your use of the website at (https://www.thelabquest.com) and all services provided by Lab Quest on the site.

By using the site in any manner, including but not limited to visiting or browsing the site, you (the “user“ or “you“) agree to be bound by this Agreement, including those additional terms and conditions and policies referred to here and/or available by hyperlink. This Agreement applies to all users of the site which includes but not limited to users who are sellers, customers, merchants, contributors of content, information and other materials or services on the site.


Lab Quest is a diagnostic center that provides digital healthcare solution to its customers, and these are the terms and conditions governing your access and use of Lab Quest along with its related sites, services. Lab Quest provides a wide range of healthcare services such as telemedicine service from general & specialist doctor, appointment and consultation with doctor, diagnostic and pathology tests from home & hospital, health membership packages.

For the first time in Bangladesh, Lab Quest Diagnostic limited utilizing world’s cutting-edge technology Next Generation Sequencing (NGS; Ion GeneStudioTM S5 Platform) with Ion ChefTM Instrument that is enabled to reduce human handling error and is reliable for accurate test results within the fastest period of time.

The Site reserves the right to amend, modify, add, change, or remove portions of these Terms and Conditions under this Agreement at any time without any prior notification. Changes shall be effective once posted on the Site without any notice provided on the Site or by any other means. You shall check these Terms and Conditions regularly for updates. Your continued use of the site once the changes of Terms and Conditions had been made shall be construed as your acceptance of the changed Terms and Conditions. Hence, you shall adhere to the subsequent changes accordingly and agree to be held accountable for non-compliance of any terms as contained herein.

*** Terms and conditions

  • You agree to comply with all applicable laws and regulations of Bangladesh while accessing and using this Site or the Services. You may be denied access or use of the Services or the Site and may not accept the Terms and Conditions if you are not permitted to receive any Services under the laws of Bangladesh.
  • You agree not to undertake any action to undermine the integrity of the systems or networks of Lab Quest and/or any other user nor to gain unauthorized access to such systems or networks.
  • Don't copy, reproduce, download, re-publish, sell, distribute or resell any information or services, site content like text, images, graphics, directories, files, databases or listings etc. available on or through the Site.
  • Use any portion of content from the Lab Quest website and or use any health packages from our website without our permission is a crime. We can take any legal action if it happens.
  • If you give any payment outside the website or without informing the Lab Quest authorities then you're only responsible for this. Lab Quest authorities are not responsible for that.
  • Don't submit or contribute any information or content that contains nudity or violence, is abusive, bullying, threatening, harassing, obscene, misleading, untrue, offensive, derogatory or uses bad or rude language, as Lab Quest may decide in its absolute discretion.
  • The information you will provide us must ensure that these are correct. We are not liable or responsible if your information is wrong.
  • You have to register with valid information and to be a member of our community. One user can register only one account on a time. Lab Quest reserves the right to cancel or terminate a user’s member account if it has reasons to believe that the user has concurrently registered or is in control of two or more member accounts.
  • Users are responsible for maintaining the confidentiality and security of their Username/ Phone nuumber and password and for all use of and activities that occur under their account. No user may share, assign, or permit the use of their user account, ID or password by another person. User agrees to notify Lab Quest immediately if he/she becomes aware of any unauthorized use of their password or his/her account or any other breach of security of the account. We will help the user to sort out the problem.
  • Most importantly, feel free to contact us if you have any query about our services or any confusion about our terms and condition issue. A team of Lab Quset limited will response you as soon as possible and they will sort out the problem.